Booking & Service FAQs
How do bookings work?
All trips start with an enquiry. Our team will confirm availability and pricing with you before any booking is locked in.
Please submit your request at least 24 hours before travel. We recommend 48 hours where possible.
If you need travel within 24 hours, please call 0479 199 856 or 0479 199 802 between 7 am and 7 pm daily (Sydney time). Same‑day availability depends on other bookings.
What airport transfer options do you offer?
We offer both private and shared airport transfers.
You can request home pickup or a convenient meeting point by arrangement.
Shared Western Sydney Airport (WSI) shuttle services are proposed and will operate only with confirmed advance bookings. One confirmed passenger is sufficient for a service to run.
What is the proposed Western Sydney Airport (WSI) shuttle timetable?
We are proposing three shared shuttle routes, operating seven days a week, subject to Western Sydney Airport opening and final confirmation of timetable and pickup locations.
Proposed routes:
• Penrith ↔ Western Sydney Airport (WSI)
• Parramatta ↔ Western Sydney Airport (WSI)
• Macquarie Fields ↔ Western Sydney Airport (WSI)
From each point to WSI (proposed):
• 5:00 am
• 7:00 am
• 9:00 am
• 4:00 pm
• 6:00 pm
• 8:00 pm
From WSI to each point (proposed):
• 6:00 am
• 8:00 am
• 10:00 am
• 3:00 pm
• 5:00 pm
• 7:00 pm
Exact pickup locations and the final timetable are being confirmed. All times are Sydney local time. WSI services are subject to the airport commencing passenger operations and confirmed advance bookings.
Can you assist passengers using wheelchairs?
Yes. Suitable vehicles can accommodate passengers seated in wheelchairs.
Please tell us your accessibility needs when you request a quote so we can confirm an appropriate vehicle.
Service & Payment FAQs
Do you provide child seats?
Forward‑facing child seats are available on request.
Customers must supply their own rear‑facing infant restraints. We will confirm suitability when you request a quote.
Do you offer private day tours and extended trips?
Yes. Private day tours and extended trips are arranged on request.
Extended trips are for transport only. Customers arrange their own accommodation and activities.
How do payments work?
For bookings more than 48 hours before travel:
• A 50% deposit is payable when your booking is confirmed, or you can choose to pay in full.
• Any remaining balance is due 48 hours before departure.
For bookings at or within 48 hours of departure:
• Full payment is required when your booking is confirmed.
Payment methods and cancellation/refund terms are still being finalised. We will confirm these details with you when we respond to your enquiry. We are not currently offering online checkout.